
Access America Travel Insurance Reviews
Access America Travel Insurance Reviews
Purchased travel insurance but was not reimbursed for travel that had to be rescheduled.
Access America travel insurance
Hello –
Jackie from the Help Team here. We’re sorry to hear that your husband was injured at work, and hope that he has a healthy recovery. We sympathize with your situation, however, the injury of a family member is not a condition which is covered in the policy you purchased. If you’d like to walk through the outcome of your claim, including terms and conditions, with a customer service representative, please call -180*-***-****.
Regards,
Jackie, Help Team
DONT BUY ACCESS AMERICA SCAMMERS
Access America - legit claim denied - crooks.
Access America Travel Insurance Are Crooks!
Access America Travel Insurance SCAM
AccessAmerica Deceptive and will not help
Here is the response from Access America again. I\'m being told that it was removed because its contained a link:
1. Written by Access America\'s Help Team on September 28, 2011
Hello @Chip01,
Access America’s Help Team here. Sorry to read about your frustrations. Like any insurance product, our programs do have terms and conditions. When severe weather impacts travel plans, our Trip Cancellation benefit is triggered when an airline stops offering all services for 24 or more consecutive hours on a route the consumer is travelling on. While your airline may not have been able to provide you with a seat for more than 24 hours, not being able to be accommodated by the airline isn’t a situation that we cover. So that consumers understand that our products are not “all risk†in nature, we state in the insuring agreement that it “covers only the specific situations, events and losses†that we include in that document. We want our customers to make informed choices when purchasing our insurance. Our partners make the terms and conditions available for review prior to the policy purchase. We also give a 10 day “free look†to examine your insurance policy after the purchase. If you decide the policy doesn’t meet your needs, you can cancel the policy within 10 days for a full refund. We also are available 24/7 365 days a year to answer any questions a consumer may have. As with just about everything else, the key is to know what you\'re buying. Here\'s a resource that provides information about travel insurance
For some reason the response that was posted by Access America has been deleted from this complaint posting for the SECOND time.
Is there any reason for this?
Why is it being removed?
Its still available on the Google Cached pages. I would like to know why its being removed before I post it again.
I\'m putting this behind me. Was on the phone with Jetblue and they told me they will make things right......
In response to AccessAmerica,
Sorry, no reputable or caring insurance company would write something like this in their coverage.
Its a lose situation for the consumer as how in the world would all of the people that were supposed to fly on 8/25, get on flights the very next day? The flights on 8/26 were booked from beforehand, so you miraculously think that Jetblue would somehow snap a finger and have 6 planes available to fly all of the people from 8/25 the very next day?
Are you serious here?
The insurance coverage is worded as you say and I would have cancelled it if I would have read it better. By the way JetBlue is placing the blame on you and my understanding is that they are looking very bad in regards to this situation.
Stay away from this insurance carrier or just don\'t use them as there\'s probably some wording which has them covered already so they don\'t pay.
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Hello,
Jackie from the Help Team here. We’re sorry to hear that you had to cancel your trip, and we apologize that we were unable to provide you with coverage in your situation. I don’t know the exact details of your case, but one thing I’d like to point out is that travel insurance is like any other type of insurance in that there are terms, conditions and exclusions that affect coverage. As you may know, the product you purchased did not include coverage for existing medical conditions. We, as well as our partners, want consumers to make informed decisions when it comes to travel insurance. When the insurance is offered, we make sure that we indicate that “Limitations apply†and provide a link which consumers may use if they want to review the terms and conditions.
Should you have additional questions on the outcome of your claim, or if you’d like to get a better understanding of the policy you purchased, please call our customer service line at 1-80*-***-****. Once again, we apologize that we were unable to provide you with coverage.
Regards,
Jackie, Help Team