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Pruchased travel insurance through Access America Travel Insurance which was advertised on Orbitz when I booked my travel. I was not reimbursed the cost of my trip or the premium paid because they stated it was a pre existing condition. I had been diagnosed only a...
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Anonymous
Jackie, Help Team

Hello, Jackie from the Help Team here. We’re sorry to hear that you had to cancel your trip, and we apologize that we were unable to provide you with coverage in your sit...

#348542
Reply to reviews
Access America denied my claim for pre existing condition. My husband was injured at work and his operation got scheduled the same day I was flying out for my sister/s 50th birthday. Even though we had no say what ever in the day of his operation, Access America denied...
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Anonymous
Help Team

Hello – Jackie from the Help Team here. We’re sorry to hear that your husband was injured at work, and hope that he has a healthy recovery. We sympathize with your si...

#295214
Reply to reviews
ACCESS AMERICA ACTUALLY DESERVE NEGATIVE 5 STARS, THIS COMPANY IS A SCAM DONT BUY INSURANCE FROM THEM. DONT WASTE YOUR MONEY THEY WILL MAKE IT SO DIFFICULT TO YOU AT THE MOMENT OF FILLING A CLAIM..THEY WILL ASK FOR PROOF OF AND DOCUMENTS THAT DONT EVEN EXIST TO MAKE...
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Anonymous
So sad

No one is going to take you seriously when you type in all caps and your grammar is worse than a third graders, you ***.

#280498
Reply to reviews
My original travel plans were to take me from Naples, Italy to Frankfurt, where I would connect to a flight to Toronto, spend the night, then fly home to Houston the following day. Our plane from Naples was delayed due to weather. We arrived in Frankfurt after our...
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Anonymous
dgibson

Thanks for your review on this company. I was about to buy trip insurance and have actually used Access America several times, but have never submitted a claim. They get horr...

Anonymous
Cfiega

You would do well to cut the condescending *** about \'encouraging all customers to review\' the list of covered reasons. I have read it. Page 9 clearly outlines the coverage ...

#271965
Reply to reviews
Based on a recommendation on Delta Airlines' website I purchased travel insurance from Access America. Subsequent to purchasing the ticket my wife received a diagnosis of cancer from the findings of a routine medical examination. We had no reason to expect this...
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Anonymous
scaren

I bought a trip through Orbitz last year, Access America Insurance was offered before purchasing the trip. I was planning a trip 6 months prior, thought it might be a good id...

#269861
Reply to reviews
Access America is as unscrupulous as they come. They are the embodiment of everything negative you hear about insurance companies. They denied a medical claim stating "pre existing conditions" even though the medical condition was not discovered until after the...
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Anonymous
Brian

I guess it is cheaper for Access America to have full time PR staff to rebut claims and sound nice than to take care of claims to begin with.

#269168
Reply to reviews
Access America is a joke. Hurricane Irene hit and cancelled our flight on 8/25. Jetblue had no seats available until 8/27. That's over 24 hours. I submitted all of the paperwork including a letter from JetBlue indicating no seats available until 8/27. They DENIED...
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Anonymous
hwilliams

Perhaps they wanted you and your family to sit on the wings? :grin I would seek the advice of an attorney....

#264431
Reply to reviews
Access America IS A RIP OFF --- I bought tickets to go on a trip to New Orleans in June- My trip was to leave Norfolk on the 26th of Aug and return on the 28th of August. When hurricane Irene showed up we were FORCED (we live in mandatory evac site) to leave our home....
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patcor4814
patcor4814

I have submitted a request per \"bree\" to help.team@accessamerica.com -- i posted both my claim # my name phone # -- i will keep all/anyone who is reading this posted on what...

#260077
Reply to reviews
Access America will not pay legitimate claims. I asked the agent if they denied I had bought airline tickets, if they denied that I (stupidly) bought their insurance, if in fact I did not go because my sciatica prevented me from going. That I never used the airline...
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Anonymous
Twila

I purchased insurance through them for a summer vacation. When I couldn\'t go because my dad is on the waiting list for a heart transplant and I couldn\'t travel in case they ...

Anonymous
MetaCritic

After going through some of the reviews here, it\'s pretty clear that Access America is an insurance company who have numerous clauses in place to avoid paying out claims. The...

#239960
Reply to reviews
I was in Milwaukee in transit to New York. My flight was cancelled. The airline said they could not get me on another flight until a day and a half later. I chose to get a flight to another city 300 miles from NYC and took a bu the next morning, in order to make a...
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Anonymous
AA Help Team

Bree here with Access America’s Help Team. I\'m sorry about your flight disruption. Please understand it\'s hard for us to fully address your comment without knowing the spe...

#238305
Reply to reviews